General Electric Appliance Complaint

General Electric Appliance Complaint

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Wall air conditioner is a lemon! - GE wall air conditioner


We bought a "lemon" wall air conditioner which has blown hot air more days than it has blown cold air ( which we expected it to do every day). We bought a GE wall air conditioner at the end of the cooling season last year. After running it for 10 hot days this spring the compressor broke and the GE repairman repaired it. After a month or rainy cool weather we ran the air conditioner again for two weeks and it broke again. After waiting a week the GE repair man came out and said it MIGHT need any of four new parts, one of which is back order for another two months. GE's "protocol" is to do nothing until we have waited 24-48 "working hours" which could be over another week or more before they officially say the back ordered part was unavailable and until we follow the "protocols" they can't schedule repair or replacement of the unit. We made it clear from the beginning of the part hunting expedition that we had a lemon unit and didn't want it anymore. Our "customer advocate" who should rightfully be call call a "customer antagonist", refused to do anything with our lemon air conditioner and said protocols, protocols, protocols over and over and over again. Meanwhile we are on the top floor of a retirement building with no air conditioner. We have no hope that one of the "maybe" parts will fix our lemon air conditioner and don't want to spend the summer trying to get our new air conditioner to blow cold air. We want GE to exchange the unit with one that works out of the box, one that can blow cold air day after day! We are stuck in GE's corporate protocol which is terrible customer service, especially when it is clear that we got a lemon air conditioner instead of a high quality unit. - Plessinger


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